Our vision is to remain focused on providing exceptional customer service by exceeding client expectations.

We push boundaries within the industry.  We strive for ever-increasing levels of efficiency and quality in all areas of practice, in order to remain at the forefront of the transcription service industry.

A flexible, rewarding, and stimulating environment for all is actively fostered within our wide-reaching community of clients, team members, and typing contractors.

We are an industry leader in our security and confidentiality protocols and are fully compliant with New Zealand, Australian, and international government privacy standards.

We hold a number of certifications for internationally recognised standards.  In 2015 we achieved ISO 9001 certification, an internationally recognised quality management standard, which demonstrates our commitment to continual improvement in quality service delivery to our clients.

In June 2022 we achieved ISO 27001 certification, the leading international standard focused on information security.  This certification acknowledges Pacific’s implementation of a strong information security management system that oversees, documents, monitors, and reviews all legal, physical, and technical controls involved in Pacific’s information risk management processes.

Through our hands-on approach, we empower clients to be leaders in their own fields. We actively engage with many sectors on best practice dictation and transcription solutions, as well as keep abreast of new and emerging trends.

We share our knowledge with current and potential clients via articles, tips, the latest release information, and updates throughout our website and blog.

If you are based in the Australasian region, we recommend visiting our Australian site, Pacific Transcription.

If you are based in the United Kingdom or Europe, we recommend visiting our UK sites, Sterling Transcription and Expedict.